Booking and Cancellation Policy

Booking and Cancellation Policy

Booking and Fees
 

  • Payment for all classes and workshops must be paid in full in advance for your place to be secured unless otherwise stated.

  • You can book a class or a workshop online. Once you have completed the booking form and made a payment, we will send you a confirmation email on the email address you have provided. Bookings are subject to these Terms and Conditions together with our website terms and conditions.

  • For safety reasons we can only guarantee a place on any course to those booking in advance. We cannot guarantee a place at the door on the day of the event.

  • Medical information – Any medical conditions, such as allergies, disabilities and others, that any participant may have must be fully disclosed (1) at the time of booking in writing to Dolce Senso Baking Academy and (2) to the bakery teacher on the day of the class or workshop.

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Health & Safety

  • We carry out a full risk assessment for each venue we use prior to any of our events. Dolce Senso Baking Academy hold a current emergency aid certificate issued by an appropriate body.

  • By agreeing to these terms and conditions you are providing consent for Dolce Senso Academy staff to administer any and all necessary first aid to your child as required at any time.

  • For safety reasons it is compulsory for all attendees to tie long hair back and wear an apron.

  • It is the parent/guardian’s responsibility to ensure appropriate clothing is worn.

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Liability

  • Dolce Senso Baking Academy has Public Liability insurance with cover provided by            .

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Programme Changes

  • Dolce Senso Baking Academy will be entitled to change the timing and/or content of any course and to substitute any teacher at any time.

  • In the event that Dolce Senso Baking Academy has to cancel a class or course for any reason, a credit note for the full value of the booking fee paid will be issued to the person who booked or alternative provisions to stage the class or course at another time will be arranged and confirmed to all. If you are unable to attend at the alternatively arranged time and confirm this to Dolce Senso Baking Academy you will be issued with a credit note to the full value of the booking fee paid.

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Your Conduct

  • You must comply with all rules and regulations issued by Dolce Senso Baking Academy.

  • We ask all attendees to act respectfully at all times during the classes or workshops. If Dolce Senso Baking Academy considers that you or the person you have booked onto a course have behaved in an unacceptable manner, we will be entitled to require you to stop to attending any of our events. The fees you have paid will be non-refundable.

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Liability

  • We make every effort to ensure our baking classes and workshops are as safe and enjoyable as possible, however, please be aware that baking may sometimes involve the use of potentially dangerous tools, utensils and equipment including but not limited to knives, graters, peelers, hobs, ovens, food processors.

  • Dolce Senso Baking Academy will not accept responsibility for the loss of any personal possessions. We ask that you do not bring any valuable items to our events. 

  • We will not be liable for any loss suffered by you which is indirect, special or consequential.

  • We will not be liable for any loss suffered by you resulting from any event which is beyond our reasonable control.

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Film/Photography

  • Dolce Senso Baking Academy may take photographs or film parts or the full duration of any of our events. We use this personal data solely for the purpose of promoting and publicising Dolce Senso Baking Academy's products and experiences through literature, website, social media, press and TV.

  • Parents/guardians who do not wish for their child to be photographed/filmed must express this by completing a form prior to the beginning of our classes or workshops. This form shall be sent to you on the email address you have provided at the time of booking. 

  • Dolce Senso Baking Academy will hold all personal data in accordance with its Privacy Policy.

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Collection

  • All children must be collected by a parent or guardian. Any other arrangements must be provided in writing prior to the event.

  • Any child that normally walks home unaccompanied will only be allowed to leave unaccompanied if a parent or guardian has provided written consent prior to the commencement of the after-school club.

  • All parents will be given a 15 minute grace period on late collection of their child from our after-school clubs.  If your child has still not been collected 15 minutes after the activity has ended then a £10 fee will be charged.  An additional £10 fee will be added every subsequent 15 minutes.

  • Unreasonable and / or persistent lateness may regrettably result in Dolce Senso Baking Academy removing your child from our after-school classes. 

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Complaints

  • In the unlikely event that you or your child are dissatisfied with the service we provide then please raise the issue with the activity trainer. They will deal will the problem in accordance with our policies and procedures.

  • If the problem is not resolved to your satisfaction then please write to us at info@dolcesenso.co.uk within 7 days of child’s attendance.

  • We take your views and complaints very seriously and will endeavour to resolve your complaint as quickly as possible. Refunds will only be issued if Dolce Senso Baking Academy is proven to be in breach of these Terms & Conditions.

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Programme Changes and Cancellations

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  • Dolce Senso Baking Academy will be entitled to change the timing and/or content of any course and to substitute any teacher at any time. We will normally give you enough notice of these changes where possible. 

  • We reserve the right to cancel or postpone an event or activity if we have not met the minimum required bookings for that event or activity. In that case you will be provided with an opportunity to book for another session or receive a full refund of your booking fee. 

  • If you wish to cancel any of your bookings, you may do so within certain deadlines to receive a full refund. Please see the table below.

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Themed Workshops

14 days prior to the event - FULL Refund

7 days prior to the event - 50% Refund

less than 7 days prior to the event - NO Refund

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Weekend Classes and Mom and Toddler Classes

14 days prior to the event - FULL Refund

7 days prior to the event - 50% Refund

less than 7 days prior to the event - NO Refund

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After-School Clubs

7 days prior to the beginning of the course - FULL Refund

72 hours prior to the beginning of the course - 50% Refund

less than 72 hours prior to the beginning of the course - NO Refund

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If you wish to stop attending the after-school club before the end of the programme, you will not be issued with a refund for the remaining classes, unless Dolce Senso Baking Academy is proven to be in breach of these Terms and Conditions. 

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Private Events and Birthday Party Entertainment

7 days prior to the beginning of the course - FULL Refund

72 hours prior to the beginning of the course - 50% Refund

less than 72 hours prior to the beginning of the course - 25% Refund